PLEASE READ THROUGH OUR TERMS & CONDITIONS BEFORE BOOKING AN APPOINTMENT
Ellie Rose Hair Studio is by appointment only.
All prices listed on our website are only a guide. Depending on the current condition of your hair any service may be more or less than you see online. Our stylists will do their best to accurately quote you before any service, however, prices are subject to change.
New clients attending Ellie Rose Hair Studio will be required to pay a NON-REFUNDABLE deposit of 30% of the desired service’s price to secure an appointment. All online bookings will also require this 30% deposit to be paid before securing an appointment. Deposits are non-refundable and will be deducted from the final cost at the end of your service. In the event that you need to cancel or reschedule an appointment prior to our 48-hour cancellation policy the deposit will be held on file and put towards your next appointment. Should you cancel or reschedule an appointment within 48 hours of it taking place your deposit will immediately be forfeited and used to contribute to our cancellation fee.
Ellie Rose Hair Studio reserves the right to cancel or reschedule an appointment to a preferred time should you arrive more than 15 minutes late without prior notice. Appointments that are rescheduled for another time will result in us retaining 50% of the service as per our cancellation fee. Appointments that are completely cancelled will result in us retaining 100% of the service as per our cancellation fee. We will try our best to fit your entire service into the allocated time frame should you run late, however, we may need to adjust the service in order to fit into the timeframe we are left with and ensure we do not clash with future appointments on the day.
Ellie Rose Hair Studio has a 48 hour cancellation policy. This means you can cancel or reschedule an appointment anytime up to 48 hours prior without incurring an additional fee. Any cancellations that occur within 48 hours of an appointment will result in a cancellation fee of 50% of the service that was booked (including the deposit). If you do not show up for an appointment you will be charged for 100% of the service.
Our system will send out a confirmation text message upon booking the appointment and a reminder text message 72 hours before an appointment. Both contain the date and time you have been booked in for and a contact number should you need to cancel or reschedule.
Here at Ellie Rose Hair Studio we understand that unforeseen circumstances are out of your control, however, when you fail to give notice that you are unable to attend an appointment we miss the opportunity to fill the time slot meaning not only do we miss out but so do other clients.
Ellie Rose Hair Studio has a strict NO REFUND policy. We stand behind our hair services and will be happy to correct any challenges that may arise as long as they are bought to our attention within five days of the service being completed.
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